Warranty Services and After Sales Service

We strive to effectively meet our customers' needs and requirements after the purchase, and we work to provide a satisfying and smooth experience by offering exceptional after-sales services.

We understand the importance of the investment you made in your car through Nano Shield services, and we are committed to delivering high-quality service and exceptional maintenance after the sale to enhance your experience with us and ensure your complete satisfaction.

Our services include

Warranty Services and After Sales Service

Support and Consultation

Our specialized team is available to serve you, respond to your inquiries, and provide support and consultation regarding our products and services.

Upgrades and Enhancements

If you wish to enhance or upgrade the service performed on your car, feel free to visit us and request tests. Our staff will be happy to assist you.

Maintenance and Repair

We offer periodic maintenance services for certain services that require regular maintenance. Please visit the nearest branch with your service invoice and car form.

Inspection and Evaluation

We evaluate the condition of the service performed on your car and test it using the latest equipment available to ensure the service quality.

"At Nano Shield," we understand the importance of the relationship between us and you as a client, and we strive to build a long-lasting relationship based on trust and quality. If you are looking for Nano Shield maintenance services and after-sales service, we highly encourage you to contact us as our team is ready and dedicated to assist you and meet your needs as required.

"At Nano Shield," we put you at the top of our priorities and aim to provide an exceptional service experience that meets all your needs. Our professional team is available 24 hours to answer your inquiries and provide support in all matters related to maintenance services and after-sales. You can rely on our team to meet your needs with complete efficiency and full satisfaction. Check out our service schedule and regular maintenance services, along with the terms and conditions for each service. Contact us now for any inquiries or to book maintenance services. We are here to ensure your complete satisfaction.

Service	Category	Warranty Period	Maintenance	Conditions
Thermal Insulation	Nano Shild	Open	None	Do not open windows for 72 hours after installation. The center must be reviewed 3 days after installation. The warranty covers only the first car owner and does not cover scratches caused by vandalism, children’s play, or glass breakage.
	CH	Open
	HP	5 Years
Paint Protection Films (PPF)	Nano Extreme Plus	Open	Every 6 Months	The center must be reviewed within 7 days of installation. Warranty does not cover yellowing of the film, or damage caused by vandalism or accidents. The center does not guarantee paint removal when removing the film.
Paint Protection Films (PPF)	Nano Ultimate	Open	Every 6 Months
External Ceramic Nano	2 Layers Q30	1 Year	None	Maintenance Conditions
	4 Layers H9	5 Years	Renewal Every Year
	6 Layers H9	8 Years	Renewal Every Year
	8 Layers Nano Graphin	10 Years	Renewal Every Year
Internal Ceramic Nano	2 Layers Pro20	1 Year	None	Warranty does not cover scratches caused by vandalism or children’s play, or damage caused by accidents, or changes caused by internal cleaning.
Polishing and Treatment of Exterior Paint and Interior Parts of the Car	Exterior Polishing	None	None	None
Sunroof Paint Protection Film	Sunroof	5 Years
Windshield Protection Film	Safety	None
Under Car Rust Protection	4 Layers	5 Years	Annual Check	Service is available only at the Sehat branch (Eastern Province, Dammam).
Upholstery Service	Leather	2 Years	None	None
Nano Wheels Service	2 Layers	1 Year
Noise Insulation Service	None	None
Interior Protection Films for Car Interior Parts	None	None

Intellectual Property Rights

The company retains all intellectual property rights related to the trademarks, logos, and content it provides. Customers must ensure not to use, distribute, modify, or copy any content or trademarks belonging to the company without prior written permission.

Responsibility

The company is committed to providing its services with the highest levels of quality and professionalism, but disclaims any liability for damages that may result from the use of services or products. We recommend that customers follow the guidelines to ensure the best results and avoid any harm.

Warranty

The company provides a warranty on the services it offers for a specified period. Customers should review the warranty terms before obtaining the service. Customers should contact the company in case of any issue or defect in the service to receive technical support or rectify the issue.

Bookings and Payments

Customers must make an advance booking to avail the company’s services.
Customers are required to pay an advance amount before the service, as per the company’s financial policy.
Cancellation fees may apply for bookings canceled after a specified period before the scheduled time.

Company Services

Providing car care and protection services using nano technology.
Offering polishing and protection services for car interiors and exteriors.
Providing window tinting services and applying PPF protection films.
Offering paint care services and correcting surface defects.

Terms and Conditions

Definitions

* Center: Refers to "one of Nano Shield centers" providing car care services.

* Customer: The person or entity using the center’s services.

* Services: The services provided by the center for car protection, such as paint protection films, glass thermal insulation, nano-ceramic coating, interior and exterior polishing, and more.

Acceptance of Terms and Conditions

By signing the contract with Nano Shield, the client agrees to comply with all the terms and conditions stated in the contract.

Customer Duties

The customer must provide all accurate and complete information regarding their vehicle.

The customer must comply with all instructions regarding maintenance, inspection, or safety given by the center.

The customer must keep all records and invoices related to the services provided. The warranty only applies to the original owner of the vehicle.

The vehicle owner must provide proof of ownership or authorization if the vehicle belongs to another person.

The vehicle must be inspected before service to identify any visible issues, such as scratches or damages, that may require repair first.

The vehicle must be in good condition and free from any defects or issues that could affect the quality of service.

The customer authorizes the center to move their vehicle during entry and exit for service execution.

The customer is responsible for selecting the tint category and level, and no changes can be requested once the service starts.

The customer must bring the installation invoice, and failure to present the invoice will void the warranty claim.

The customer must pick up the vehicle at the specified time. The center is not responsible for the vehicle after 7 days from the date of entry.

Payment and Settlement

* Fees: The customer is required to pay the service fees according to the approved price list from the center.

* Payment Methods: Payments are accepted via available methods at the center, such as POS, credit/debit cards, or bank transfers to company accounts or financing companies (installments via Tabi, Tamara, Emkan, etc., as announced by the center).

* Advance Payments: The center requires advance payments before providing services.

* The customer cannot claim any amounts transferred to any employee’s personal account.

Responsibility

* Damage from Services: The center is not responsible for any damage caused by misuse by the customer or due to circumstances beyond its control, such as natural disasters.

* Data Protection: The center is committed to protecting the customer’s personal data collected during the service and will not share it with third parties unless authorized by the customer or as required by law.

* The center is not responsible for the loss of any personal belongings inside the vehicle.

* The center is not responsible for any electrical or mechanical faults occurring while the vehicle is at the center.

Service Cancellation

* * Cancellation by the Customer: The customer is not entitled to cancel the service after signing the contract and the commencement of the service execution.

The customer is not entitled to request any changes to the service during execution.

The customer is not entitled to request any refunds after the vehicle enters the center.

* * Cancellation by the Center: The center has the right to cancel or suspend the service in case of any violation of these terms and conditions or if there are circumstances beyond the center’s control (such as force majeure).

Terms and Conditions Modifications

* * The center reserves the right to modify or update these terms and conditions at any time. Customers will be notified of any changes by publishing the modified version on the center’s website or via email.

Compensation

* * The center does not provide a replacement vehicle to the customer during service execution.

* * In the event of any damage, the customer will not be compensated more than the value of the service.

Privacy Protection

* Nano Shield Center is committed to protecting customer privacy and will not share or sell any personal data without prior consent from the customer, except in cases required by law.

* The center has the right to take photos of all vehicles upon entering the center, both before and after the service, and to publish them on the internet.

Dispute Resolution

* In the event of any dispute or disagreement between the center and the customer, efforts will first be made to resolve it amicably. If this is not possible, arbitration or the competent judiciary will be resorted to.

Force Majeure

* The center is not responsible for delays or failures in service due to circumstances beyond its control, such as natural disasters, wars, epidemics, or any unforeseen event that the center cannot control.

Service Terms

Nano Ceramic Window Tint:

* Do not open the windows for 72 hours after installation. The customer must visit the center three days after installation.

* The warranty does not cover scratches caused by vandalism, children playing, or misuse.

* The warranty does not cover broken glass.

* PPF Protection Films:

* The center must be reviewed within 7 days after installation.

* The warranty does not cover damages caused by vandalism, children playing, or misuse.

* The warranty does not cover damages caused by accidents.

* The warranty does not cover damages caused by natural factors.

* The center does not guarantee paint removal when the film is removed for any reason.

* Film cleaning service is free within the first six months.

Polishing and Protection:

* The warranty does not cover scratches caused by vandalism, children playing, or misuse.

* The warranty does not cover damages caused by accidents.

* The center does not guarantee paint removal during external polishing or changes caused by internal cleaning.

warranty

Warranty Services and After Sales Service

Our services include

Warranty Services and After Sales Service

Support and Consultation

Upgrades and Enhancements

Maintenance and Repair

Inspection and Evaluation

Intellectual Property Rights

Responsibility

Warranty

Bookings and Payments

Company Services

Terms and Conditions

Definitions

* Center: Refers to "one of Nano Shield centers" providing car care services.

* Customer: The person or entity using the center’s services.

* Services: The services provided by the center for car protection, such as paint protection films, glass thermal insulation, nano-ceramic coating, interior and exterior polishing, and more.

Acceptance of Terms and Conditions

By signing the contract with Nano Shield, the client agrees to comply with all the terms and conditions stated in the contract.

Customer Duties

The customer must provide all accurate and complete information regarding their vehicle.

The customer must comply with all instructions regarding maintenance, inspection, or safety given by the center.

The customer must keep all records and invoices related to the services provided. The warranty only applies to the original owner of the vehicle.

The vehicle owner must provide proof of ownership or authorization if the vehicle belongs to another person.

The vehicle must be inspected before service to identify any visible issues, such as scratches or damages, that may require repair first.

The vehicle must be in good condition and free from any defects or issues that could affect the quality of service.

The customer authorizes the center to move their vehicle during entry and exit for service execution.

The customer is responsible for selecting the tint category and level, and no changes can be requested once the service starts.

The customer must bring the installation invoice, and failure to present the invoice will void the warranty claim.

The customer must pick up the vehicle at the specified time. The center is not responsible for the vehicle after 7 days from the date of entry.

Payment and Settlement

* Fees: The customer is required to pay the service fees according to the approved price list from the center.

* Payment Methods: Payments are accepted via available methods at the center, such as POS, credit/debit cards, or bank transfers to company accounts or financing companies (installments via Tabi, Tamara, Emkan, etc., as announced by the center).

* Advance Payments: The center requires advance payments before providing services.

* The customer cannot claim any amounts transferred to any employee’s personal account.

Responsibility

* Damage from Services: The center is not responsible for any damage caused by misuse by the customer or due to circumstances beyond its control, such as natural disasters.

* Data Protection: The center is committed to protecting the customer’s personal data collected during the service and will not share it with third parties unless authorized by the customer or as required by law.

* The center is not responsible for the loss of any personal belongings inside the vehicle.

* The center is not responsible for any electrical or mechanical faults occurring while the vehicle is at the center.

Service Cancellation

* * Cancellation by the Customer: The customer is not entitled to cancel the service after signing the contract and the commencement of the service execution.

The customer is not entitled to request any changes to the service during execution.

The customer is not entitled to request any refunds after the vehicle enters the center.

* * Cancellation by the Center: The center has the right to cancel or suspend the service in case of any violation of these terms and conditions or if there are circumstances beyond the center’s control (such as force majeure).

Terms and Conditions Modifications

* * The center reserves the right to modify or update these terms and conditions at any time. Customers will be notified of any changes by publishing the modified version on the center’s website or via email.

Compensation

* * The center does not provide a replacement vehicle to the customer during service execution.

* * In the event of any damage, the customer will not be compensated more than the value of the service.

Privacy Protection

* Nano Shield Center is committed to protecting customer privacy and will not share or sell any personal data without prior consent from the customer, except in cases required by law.

* The center has the right to take photos of all vehicles upon entering the center, both before and after the service, and to publish them on the internet.

Dispute Resolution

* In the event of any dispute or disagreement between the center and the customer, efforts will first be made to resolve it amicably. If this is not possible, arbitration or the competent judiciary will be resorted to.

Force Majeure

* The center is not responsible for delays or failures in service due to circumstances beyond its control, such as natural disasters, wars, epidemics, or any unforeseen event that the center cannot control.

Service Terms

Nano Ceramic Window Tint:

* Do not open the windows for 72 hours after installation. The customer must visit the center three days after installation.

* The warranty does not cover scratches caused by vandalism, children playing, or misuse.

* The warranty does not cover broken glass.

* PPF Protection Films:

* The center must be reviewed within 7 days after installation.

* The warranty does not cover damages caused by vandalism, children playing, or misuse.

* The warranty does not cover damages caused by accidents.

* The warranty does not cover damages caused by natural factors.

* The center does not guarantee paint removal when the film is removed for any reason.

* Film cleaning service is free within the first six months.

Polishing and Protection:

* The warranty does not cover scratches caused by vandalism, children playing, or misuse.

* The warranty does not cover damages caused by accidents.

* The center does not guarantee paint removal during external polishing or changes caused by internal cleaning.

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